1. Purpose

Global Institute for Sustainability Standards Pvt. Ltd. ("GISS", "we", "our", or "us") provides services, certifications, assessments, training programs, publications, digital resources, and related materials. This Shipping Policy explains how delivery, dispatch, and access to physical or digital items are handled.

2. Digital Delivery

Most GISS services and resources are delivered digitally, including training confirmations, certificates, reports, standards documents, digital publications, invoices, and service communications.

• Digital materials may be delivered by email, online platform access, secure download link, or other approved electronic means.
• Delivery timelines may vary depending on the service, review process, payment confirmation, and completion of applicable requirements.
• Users are responsible for providing accurate email addresses and contact details.

3. Physical Shipment

Where physical documents, certificates, publications, or materials are issued, shipment will be arranged to the address provided by the recipient.

• Physical shipment availability may vary by location and service type.
• Delivery timelines are estimates and may be affected by courier availability, customs, public holidays, weather, or other external factors.
• GISS is not responsible for delays caused by courier partners, incorrect addresses, customs procedures, or events beyond our reasonable control.

4. Shipping Charges

Shipping, courier, handling, customs, taxes, duties, or international delivery charges may be charged separately where applicable. Any such charges will be communicated before dispatch where reasonably possible.

5. Incorrect or Incomplete Address

Users must provide accurate recipient and delivery information. If an item is returned due to an incorrect, incomplete, or unavailable address, additional reshipping or handling charges may apply.

6. Loss or Damage During Transit

If a physical item is damaged or lost during transit, the recipient should notify GISS within a reasonable period with supporting details. GISS will review the matter and may coordinate with the courier partner where applicable.

7. Contact Information

Last Updated: 11 June 2026